Yes, we are closely monitoring local and government guidelines to ensure the safety of our team and our customers as recommended.

We may experience shipping delays caused by COVID  guidelines and protocols. You can contact our distribution team at  

Yes, you can read more about our return policy here.

No, our processing timeframe on refunds will not be impacted by COVID protocols or guidelines.

Product CARE

Our Capsule 001 collection is crafted with durability, high quality in mind and made to be cared for with Love. We work with exclusive partners in the USA to makes sure our garments are made with high quality cotton to provide long lasting wear and uphold Dope $oul brand integrity. 

No, our garments can be machine washed, cold, and Tumbled dry. All of our garments have Care Tag attached with individual care instructions for each garment. 


  • All Shipping is Free for Domestic USA orders. 
  • International orders will auto-calculate based on current shipping rates.

If your order seems to be taking longer than anticipated, as well as for any further questions on the shipping process, please contact  customer service

Yes, following your order confirmation, you should receive a second email with your tracking number once your order has been shipped. If you do not receive a shipping confirmation email, please contact  customer service

We accept Visa, Mastercard, American Express, PayPal and Afterpay. 

Afterpay is a payment platform that allows you to buy what you want today and pay in four equal installments, due every fortnight. Visit the Afterpay FAQ page for more information. 

We start working on your order as soon as you place your order.  We are unable to make any changes or modifications to an order after it has been placed and confirmed. We will happily refund your order as a return after your order is delivered. See Return Policy.

Confirm you’ve properly filled out all details including your name, email, shipping address and phone number. If you are still having issues, please contact customer service

As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account. For further questions, please contact customer service

We do not have a physical store but we provide our VIP registered customers exclusive invitations to our private pop up shopping events throughout the year. You register on the pop box on our landing page or email us at and request to be added to our VIP list.